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Oben & Tanem Pillow Help Center

  • How long do refunds take?
    For returned products, the refund process is initiated when the refunded products are delivered to us. The completion time of the transaction may vary between 7-10 working days.
  • Do I pay for delivery?
    Free order is available for all of the cities in Turkey. For the orders from abroad, the shipping cost is reflected as an addition to the product price.
  • Can I return the products?
    The return process is 30 days from the date of order.
  • Can I pay at the door?
    Unfortunately, the option of paying at the door is not available.
  • Where can I buy Oben & Tanem products?
    Oben & Tanem products are sold by our sales partners, such as Beymen and Etsy shops, at online sales platforms they use. Purchasing options are linked for each product at the product details page.
  • What should I do if my product is defective?
    If there is a defect in the product you received, please contact us right away by filling out the contact form.
  • How long does it take for my order to arrive?
    Your order, excluding the official holidays, will be delivered to the cargo on the stock Friday of the next week after the order date, depending on the availability.
  • How can I track my order?
    If you are a member, you can track your cargo tracking information on the My Orders page or via SMS sent by Yurtiçi Kargo.
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